Here you’ll find answers to our most frequently asked questions.
However if you need further assistance please feel free to contact our customer care team via our contact page

What happens after I place an order?

Once your order is placed and paid for it will be marked as ‘processing‘. If your order was placed before 1pm Monday – Friday it will be picked and sent to our delivery company the same day for delivery on the next working day. If your order was placed after 1pm it will be picked and sent to our delivery company the next working day. See our delivery page for more information.

Once your order has been handed over to our delivery company it will be marked as ‘completed‘ and you will received tracking information.

Delivery Info

How much does delivery cost?

Delivery is FREE on orders over €50 and are delivered by Express Parcel post nationwide.

Orders under €50 are charged a flat rate of €5 and are delivered by Express Parcel post.

Delivery Info

How long will delivery take?

Deliveries are delivered next working day if ordered before 1pm (Mon- Fri). See our delivery information page here for more details.

Delivery Info

Can I track the delivery of my order?

Yes. Once your order is complete we will send you your tracking information. If you created an account during the checkout process you can also track your item from the dashboard.

Delivery Info

My delivery hasn't arrived?

See our delivery page for more information and estimates on when you should receive your order.

Orders will only be available to track once they have been completed and entered into our courier’s delivery network so please take into account the processing time before your order marked as ‘completed’ and therefore collected for delivery.

‘Completed’ orders can be tracked via via the tracking information you received in your email. If your order is marked as ‘completed’ but you have not received tracking information please check your ‘spam’ folder or contact our customer care team via our contact page and we can look in this for you.

Delivery Info

I tracked the order and it says it has been delivered but I have not received it?

Orders will only be available to track once they have been completed and entered into our courier’s delivery network so please take into account the processing time before your order marked as ‘completed’ and therefore collected for delivery.

‘Completed’ orders can be tracked via the tracking information you should have received in your email. If your order is marked as ‘completed’ but you have not received tracking information please contact our customer care team via our contact page and we can look in this for you.

Our delivery company require a signature for all deliveries. The parcel will not be left with a neighbour or outside a premises. If you are not at home when the item is delivered the delivery will either be rescheduled for the next working day or you may be instructed to collect from your local depot. Alternatively please choose to have the item delivered to a different address during the checkout process, where someone will able to sign for your purchase.

If you chose to get your items delivered to a work/office address please check with the person responsible for processing incoming post and/or deliveries.

Delivery Info

Do you offer weekend delivery?

No, currently our delivery company do not offer a weekend delivery service. Your order will be sent out for delivery on the next working day.

Delivery Info

I need a gift in a hurry i.e. to be delivered by tomorrow, is this possible?

We realise that buying gifts can often be left to the last minute. In the vast majority (95%) of cases deliveries are next day if ordered before 1pm Mon – Fri (excluding Saturday, Sunday & Bank Holidays). Please allow sufficient time for processing and delivery of your order as outlined above.

Delivery Info

I need to return or exchange a purchase

We hope that you are fully satisfied with your purchase, however should you need to make a return or exchange we offer a simple return policy. Please see our returns policy page for more information.

Returns & Exchanges

Can I get the gift sent directly to the recipient without an invoice?

Yes, during the checkout process, there is an option to add a note, please include your instructions here. By default we do not include an invoice which includes pricing if the recipient shipping name and address is different than your own (billing address)

Can I add a message to the recipient if sending to them directly?

Yes, during the checkout process, there is an option to add a note, please include your message here and it will be added to the invoice and/or if you request for no invoice we can add it separately.

Do you offer gift wrapping?

At present we do not offer a gift wrapping service unfortunately but it is something we will be adding in the future.

Are my credit card details safe when shopping online with GiftsForGuys.ie?

Yes, our website is fully SSL protected. We never store, hold or have access to your credit card information at any time. This information is processed securely by our payment providers; PayPal or Stripe depending on how you paid for your order. Please see their websites for further information if needed.

My question was not answered, I need more help or have more questions

No problem, we’d be delighted to assist you in anyway that we can. Please contact our customer care team via our contact page and we’ll get back to you within 24 hours (Monday – Friday)

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